Quantcast Contractor Responsibilities - TM-9-2330-394-13-P0036

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TM 9-2330-394-13&P
GENERAL INFORMATION/WARRANTY
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WARRANTY - Continued
7. Contractor Responsibilities. The Pass-Through Warranty is provided by the vendor in Table 1.
Supplier Summary Section, but will be administered by TVSLP, through your local WARCO. To obtain
services for the Pass-Through Warranty or the S&S Extended Warranty, your local WARCO simply contacts
TVSLP through their website at www.tvsonlinesupport.com or at 1-800-221-3688, asks for the Warranty
Department, and provides the information in paragraph 3. b.
8. Government Responsibilities. The Major Subordinate Command for the M1082 Series, 2-1/2 Ton,
Light Medium Tactical Vehicle Trailer (LMTVT) and M1095 Series, 5 Ton, Medium Tactical Vehicle Trailer
(MTVT) is the U.S. Army Tank-automotive and Armaments Command (TACOM), Warren, MI 48397-5000.
TACOM is responsible for managing and implementing the warranty. Warranty claims will be reported to:
Technical Publication Information Office
TACOM-RI
1 Rock Island Arsenal
Rock Island, IL 61299-7630
Email: tacom-tech-pubs@ria.army.mil
Fax: DSN 793-0726
Commercial: (309) 782-0726
a. TACOM will:
Verify, review, process and if valid and complete, submit claims (reimbursable and/or disputes) to
the Contractor.
Reject claims that are not valid and send them back to the local WARCO with a short explanation of
why the claim is rejected.
Request additional information for incomplete claims.
Provide warranty claim acknowledgment/ closeout letters and/or parts/assemblies disposition
instructions to the local WARCO.
Ensure the Contractor performs in accordance with the terms of the contract.
b. Equipment owning unit will:
Identify defects/failures and verify that the defects/failures are warrantable.
Submit warranty claims, using DA Form 2407 and DA Form 2407-1 Maintenance Request Claims,
through channels to the supporting repair facility.
Tag and retain parts, pieces of parts and/or assemblies removed at the owning unit level and as a
result of a warrantable defect/failure and/or correction, in accordance with DA PAM 738-750 The
Army Maintenance Management System (TAMMS).
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