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TM 9-2330-394-13&P
GENERAL INFORMATION/WARRANTY
0001 00
WARRANTY - Continued
Technical Publication Information Office
TACOM-RI
1 Rock Island Arsenal
Rock Island, IL 61299-7630
Email: tacom-tech-pubs@ria.army.mil
Fax: DSN 793-0726
Commercial: (309) 782-0726
a. TACOM will:
Verify, review, process and if valid and complete, submit claims (reimbursable and /or disputes)
to the Contractor.
Reject claims that are not valid and send them back to the local WARCO with a short explanation
of why the claim is rejected.
Request additional information for incomplete claims.
Provide warranty claim acknowledgement/closeout letters and/or parts/assemblies disposition
instructions to the local WARCO.
Ensure the Contractor performs in accordance with the terms of the contract.
b. Equipment owning unit will:
Identify defects/failures and verify that the defects/failures are warrantable.
Submit warranty claims, using DA Form 2407 and DA Form 2407-1 or DA Form 5504 Maintenance
Request through channels to the supporting repair facility.
Tag and retain, pieces of parts and/or assemblies removed at the owning unit level and as a
result of a warrantable defect/failure and/or correction, in accordance with DA PAM 738-750 The
Army Maintenance Management System (TAMMS) and this Technical Bulletin.
c. Supporting repair facility will:
Identify defects/failures as warrantable (if owning unit has not already identified them). Verify
defects/failures are warrantable.
Review, process, and submit valid warranty claims to the local WARCO if the Maintenance
Request is complete and correctly filled out.
Reject invalid warranty claims or request additional information for incomplete and incorrect
claims.
Coordinate with the owning unit and decide which option for repair is desired to correct the
warrantable defect/failure.
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