Air Force Warranty Claims

Custom Search

Back
overnment Responsibilities (cont)

Up
TM-9-2330-394-13-P M1082 Series 2 Ton Light Tactical Vehicle Trailer (LMTVT) and M1095 Series 5 Ton Medium Tactical Vehicle Trailer (MTVT) Manual

Next
SECTION II WARRANTY

TM 9-2330-394-13&P

GENERAL INFORMATION/WARRANTY

0001 00

WARRANTY Continued

9. Claim Procedures (cont).

b. The Contractor shall be notified in writing via their website (www.tvsonlinesupport.com) or

electronic mail (tvswarranty@ssss.com) utilizing DA Form 2407 by the local WARCO following the

discovery of a defect in supplies which requires Contractor/vendor replacement parts. This shall

constitute formal notification of a warranty claim. The notification shall include, but not be limited to

furnishing the equipment serial number, part number, or NSN of the defective part and circumstances

surrounding the defect(s). Upon completion of repair, forward completed warranty claims (Information

Only) to TACOM.

c. Identification of Failed Items. Failed warranty items shall be tagged/identified to prevent

improper repair or use. Documents that describe the use of DA Form 2402 Exchange Tag and DA Form

2407 Maintenance Request shall be referenced. Items requiring special handling, storage or shipment

during the processing of claims shall be identified.

d. Disposition. The repair activity shall return defective supplies to the Contractor's representative or

return as directed using the replacement part carton/container.

e. Invalid Warranty Claims. When supplies are inspected by the Contractor/vendor and found to

be non-warrantable, or the supplies are found to be serviceable, the repair activity submitting the claim

will be required to make reimbursement for Contractor/vendor services.

Air Force Warranty Claims. Air Force

For letter warranty claims:

WR-ALC/LVR

225 Ocmulgee CT

Robbins AFB, GA 31098-1647

DSN 468-7161

COML (912) 926-7126

For Teletype warranty claims:

WR-ALC ROBBINS AFB GA//LVR

10. Claim Denials/Disputes. TACOM will handle all denials or disputes.

11. Reporting. Reporting or recording action on a failed item shall be as specified in DA PAM 738-750 The

Army Maintenance Management System (TAMMS). Forms that are unique to the Contractor or Repair

Activity shall not be used.

0001 00-10